First thing, don’t worry. You have 14 days to cancel. They are lying to you about the cooling off period,

Installers have to issue ‘Cancellation Information’ to the customer informing them on how to cancel and advise them, they can cancel up to and including 14 days from the signing.

If we do not issue this information then the contract is invalid.

Additionally, RECC rules are very specific about the title of anyone that comes out to see you. Companies are not allowed to call their salesmen surveyors if they are not in fact surveyors. There is a difference. A salesman sells. A surveyor survey’s.

Cancel. By phone. Email. Letter. And don’t let them survey.